Effective date: July 2026
This Privacy Policy explains how TunerPilot LLC collects, uses and protects personal data when using our website, platform and services.
1. Controller
TunerPilot LLC
30 N Gould St, Suite R
Sheridan, WY 82801
United States of America
Contact:
Email: [email protected]
Phone (1st Level Support): +1 708 793-6934
Phone (2nd Level Support): +1 708 553-8006
2. Personal Data We Process
Depending on your use of the platform, we may process the following categories of personal data:
- Account data such as username, email address and password hash
- Billing data such as name, company name, address, VAT ID and invoice details
- Payment data processed through Stripe, Airwallex, PayPal or other payment providers
- Technical data such as IP address, device information, browser type and log files
- Uploaded ECU files and generated output files
- Support messages and communication data
- Usage data such as login times, uploads, downloads and credit usage
3. Purpose of Processing
We process personal data for the following purposes:
- Providing and operating the TunerPilot platform
- Creating and managing customer accounts
- Processing payments and invoices
- Delivering digital services and file modifications
- Providing customer support
- Preventing abuse, fraud, account sharing and unauthorized redistribution
- Protecting our intellectual property and platform security
- Complying with legal and tax obligations
4. Legal Basis
The processing of personal data is based on the following legal grounds:
- Performance of a contract between you and TunerPilot LLC
- Compliance with legal obligations under applicable US and international laws
- Legitimate business interests, including security, fraud prevention and protection of intellectual property
- Your consent, where required and provided
For users in the European Economic Area (EEA), UK or Switzerland, processing is conducted in accordance with the General Data Protection Regulation (GDPR) where applicable.
5. Cloudflare
Our website and platform use Cloudflare services for security, performance, DNS, firewall protection and protection against attacks.
Provider:
Cloudflare, Inc.
101 Townsend Street
San Francisco, CA 94107
United States of America
Cloudflare may process technical data such as IP addresses, request headers, browser information, security events and log data. This is necessary to deliver the website securely, protect against abuse and improve performance.
The use of Cloudflare is based on our legitimate interest in secure and efficient operation of our website and platform.
More information:
https://www.cloudflare.com/privacypolicy/
6. Payment Providers
Payments are processed by external payment providers. We do not store full card numbers or payment credentials on our servers.
Stripe
We use Stripe for payment processing.
Provider:
Stripe, Inc.
510 Townsend Street
San Francisco, CA 94103
United States of America
Privacy Policy:
https://stripe.com/privacy
Airwallex
We use Airwallex for payment processing.
Provider:
Airwallex (UK) Limited
1 Alie Street
London, E1 8DE
United Kingdom
Privacy Policy:
https://www.airwallex.com/privacy-policy
PayPal
We may offer PayPal as a payment method.
Provider:
PayPal, Inc.
2211 North First Street
San Jose, CA 95131
United States of America
Privacy Policy:
https://www.paypal.com/privacy
7. Email Communication
We use third-party email services for business email communication and customer support.
When you contact us by email, your message, email address and any information provided by you may be processed through our email service providers for communication and support purposes.
8. ECU File Uploads and Processing
Customers may upload ECU files or similar technical files to the TunerPilot platform. These files are processed for the purpose of providing the requested digital service.
Uploaded files may be temporarily stored for technical processing, quality control, fraud prevention, support and service improvement.
Customers are responsible for ensuring that they have the legal right to upload and process such files.
9. Security, Fraud Prevention and Abuse Detection
To protect our platform, services and intellectual property, we may process technical and usage data such as IP addresses, device identifiers, login activity, upload behavior, download activity and account usage patterns.
This processing is based on our legitimate interest in preventing fraud, account sharing, unauthorized file redistribution, scraping, reverse engineering and abuse of the platform.
10. Invoices and Tax Records
We process billing and invoice data to comply with contractual, accounting and tax obligations. Business records may be stored for the legally required retention periods under applicable US federal and state laws.
11. Cookies and Similar Technologies
Our website may use technically necessary cookies for login sessions, security and platform functionality.
If analytics, advertising or tracking cookies are used in the future, we will request consent where legally required.
12. Data Retention
We store personal data only as long as necessary for the purposes described in this Privacy Policy or as required by law.
Invoice, tax and accounting data may be stored for statutory retention periods. Technical logs may be stored for security and abuse prevention purposes.
13. Data Sharing
We may share personal data with service providers where necessary to operate the platform, process payments, provide support, fulfill legal obligations or protect the platform against abuse.
We do not sell, rent or trade personal data to third parties for marketing purposes.
14. International Data Transfers
TunerPilot LLC is based in the United States. Personal data may be transferred to and processed in the United States and other countries where our service providers operate.
For users in the European Economic Area (EEA), UK or Switzerland, we implement appropriate safeguards such as Standard Contractual Clauses where required to protect your personal data.
15. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal data:
For EEA, UK and Swiss Users (GDPR Rights):
- Right of access to your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restriction of processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent
For California Users (CCPA Rights):
- Right to know what personal information is collected
- Right to know if personal information is sold or shared
- Right to access personal information
- Right to delete personal information
- Right to opt-out of sale of personal information
- Right to non-discrimination for exercising privacy rights
Note: We do not sell personal information to third parties.
How to Exercise Your Rights:
To exercise any of these rights, please contact us at:
Email: [email protected]
We will respond to your request within the timeframe required by applicable law.
16. Right to Lodge a Complaint
If you are located in the EEA, UK or Switzerland, you have the right to lodge a complaint with a competent data protection authority if you believe that the processing of your personal data violates data protection law.
17. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware that we have collected personal data from a child under 18, we will take steps to delete such information.
18. Do Not Track Signals
Our website does not currently respond to "Do Not Track" signals from web browsers.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The current version published on our website applies. We will notify you of significant changes by posting a notice on our website or by email.
20. Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
TunerPilot LLC
30 N Gould St, Suite R
Sheridan, WY 82801
United States of America
Email: [email protected]