Effective date: July 2026
Refund and Cancellation Policy
This policy explains the refund terms for digital products and services purchased from TunerPilot LLC.
Digital Products
TunerPilot provides digital products and services including but not limited to:
- Software licenses
- Credits
- ECU file modifications
- Digital tuning solutions
- Automatic ECU processing services
- Subscription plans
All products are delivered digitally immediately after successful payment or shortly thereafter.
No Refund Policy
Due to the instant delivery nature of digital products and services, all sales are final and non-refundable.
By completing a purchase on TunerPilot, you expressly agree that:
- The digital service or product will be delivered immediately upon payment confirmation
- You waive any right of withdrawal or cancellation once delivery has begun
- You understand that digital products cannot be returned
No Refunds After Delivery
No refunds will be issued after any of the following have occurred:
- Credits have been added to your account
- A software license has been activated
- An ECU file has been processed
- A tuning solution has been delivered
- A subscription has been activated
- You have downloaded or accessed digital content
Exceptional Cases
Refunds may only be granted in the following exceptional circumstances:
- Duplicate payments: If you were charged twice for the same transaction
- Technical failures: If a service could not be delivered due to a technical error on our part
- Unauthorized charges: If a payment was made without your authorization (subject to verification)
To request a refund for an exceptional case, you must contact us within 7 days of the transaction with:
- Transaction ID or order number
- Date of purchase
- Detailed explanation of the issue
- Supporting evidence if applicable
Subscription Cancellation
You may cancel your subscription at any time through your account settings or by contacting support.
Important:
- Cancellation stops future billing but does not refund the current period
- You retain access to subscription benefits until the end of the current billing period
- No partial refunds are provided for unused time in the current billing period
- Cancelled subscriptions do not renew automatically
Credits and Account Balance
Credits purchased or earned on TunerPilot:
- Have no cash value and cannot be exchanged for money
- Are non-transferable and cannot be sold or given to others
- Remain in your account until used, unless your account is suspended or terminated
- Are not refundable once added to your account
Chargebacks and Disputes
If you initiate a chargeback or payment dispute through your bank or payment provider without first contacting us:
- Your account will be immediately suspended pending investigation
- Access to all services, credits and digital content will be revoked
- If the chargeback is found to be unjustified, your account may be permanently terminated
- We reserve the right to pursue recovery of costs associated with fraudulent chargebacks
Please contact us first at [email protected] to resolve any billing issues before initiating a chargeback.
Right of Withdrawal (EU/EEA Customers)
For customers located in the European Union or European Economic Area, you have a statutory right of withdrawal under EU consumer protection laws.
However, this right does not apply or expires early for digital content supplied electronically once the performance of the contract has begun, provided that:
- You have expressly agreed that performance begins immediately
- You acknowledge that by giving this consent you lose your right of withdrawal
- The digital service has already been delivered
By completing a purchase on TunerPilot, you expressly consent to immediate performance and acknowledge the loss of your right of withdrawal.
Contact
If you have any questions regarding your purchase, billing, or this refund policy, please contact us:
TunerPilot LLC
30 N Gould St, Suite R
Sheridan, WY 82801
United States of America
Email: [email protected]
Phone (1st Level Support): +1 708 793-6934
Phone (2nd Level Support): +1 708 553-8006
Dispute Resolution
If you have a complaint or dispute regarding a purchase, please contact us first. We are committed to resolving issues fairly and promptly.
For EU/EEA customers, the European Commission provides a platform for online dispute resolution (ODR):
https://ec.europa.eu/consumers/odr/
Changes to This Policy
We may update this Refund Policy from time to time. The current version published on our website applies. Continued use of our services after changes constitutes acceptance of the updated policy.